Booking Terms & Conditions

This is a contract between the property owners Chloe` and Kevin Wilkins and the guest who makes the booking. The property owners are referred to as ‘’we’’ and ‘’us’’. The property is referred to being Collie Shepherd Huts. The guest is the person who completes the online booking and makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these Terms and Conditions. The guest is referred to as ‘’you’’ within this contract.

We provide a minimum 2 night stay for both our Shepherd Huts. The maximum number of guests entitled to stay is 2 persons in each hut. You must be at least 18 years of age.

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A non-refundable booking deposit of 25% is payable at the time of booking. On receipt of the deposit a booking confirmation will be sent to you within 24 hrs stating the details of your stay, payments made and due. The remaining balance is to be paid no later than 6 weeks before the commencement of your holiday. If the balance is not received by the due date, your holiday will be treated as a cancellation and your dates released. Bookings made less than 6 weeks before your arrival date must be paid in full.

We accept payments by bank transfer or Stripe. After the final payment has been received we will send a confirmation email to you, as well as information and directions to Collie Shepherd Huts.

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In the event of you being under charged we reserve the right to amend the booking and notify you in writing. The difference will be added to the balance payable 6 weeks before arrival.

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In the unlikely event of a double booking or a shepherd’s hut becoming unavailable for any other reason we reserve the right to offer the guests alternative dates or a full refund.

All cancellations must be notified in writing as soon as possible. If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be forfeit. If you cancel less than 6 weeks before the holiday, the full balance remains due and is not refundable.

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We will not cancel your booking only in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made of your holiday. Our liability for cancellation will be limited to the return of payments made to us.

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If you are unable to complete your stay, early departure will not reduce the price of your rental.

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We reserve the right to terminate a holiday without compensation where unreasonable behaviour of the persons named on the booking (or that guests) may impair the enjoyment comfort or health of others.

If you choose not to then you accept responsibility for any losses, you may incur.

The prices on the website are not binding and therefore we reserve the right to modify these prices. When a booking is taken the price will be stated and a confirmation invoice becomes binding.

The maximum number of people entitled to stay at Collie Shepherd Huts is 2 people per shepherd’s hut. Only those named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of the contract and guests will be asked to leave immediately without refund. Sub letting or assignment of the let is prohibited.

Guests staying at Collie Shepherd Huts agree to use the hot tubs in accordance with the rules and guidelines displayed in the property’s Welcome Folder.

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You should not use the hot tub if you are under the influence of alcohol.

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If you are pregnant or have a health condition, please seek medical advice prior to your stay using the hot tub. You use the hot tub at your own risk, we accept no responsibility.

Check – in is from 3pm onwards. Departure is by 10am, we ask you please to respect these times. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Guests are asked to take care whilst staying at Collie Shepherd Huts. We take no liability for accidents, loss of property or personal injury incurred on site.

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Guests using the wood-fired hot tubs, fire-pits/BBQs and log-burner use entirely at their own risk! Protective fire gloves are provided for guests use. We take no responsibility for any incident.

Force majeure is on the side of Collie Shepherd Huts exists if the implementation of the agreement is entirely or partially, temporarily, or permanently, prevented due to circumstances which are beyond the control of Collie Shepherd Huts, including threat of war, staff strikes, blockades, fire, floods and other disruptions or events. We will, off course try to refund your holiday cost, if possible.

We would like to think guests would treat our property as they would their own home and at the end of your stay the property is left in a clean and tidy condition. We reserve the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of your stay.

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Guests should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of your stay. Any accidental damage or breakages should be reported to the property owner as soon as possible or latest prior to departure. We retain the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

The charging of electrical vehicles from the domestic supply is NOT permitted. The nearest vehicle charging point is Morrison’s in Glastonbury 6 miles from Collie Shepherd Huts.

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We take no responsibility for guest’s vehicles, personal possessions. Vehicles and possessions are left entirely at the risk of the guests.

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Please park your vehicles in the designated parking space, parking is limited to two vehicles. One vehicle per shepherd’s hut. There is room for a third vehicle so if you are travelling separately, please contact us.

We welcome well-behaved dogs at the following rates:

• 1 small dog (Jack Russell size): £30.00 per stay. Occasionally, we may accept 2 small dogs – please enquire

• 1 large dog (Labrador size): £40.00 per stay

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You only pay the dog fee once – if you return, your dog gets a free pass for future visits! We provide feed bowls, towels, poop bags, and treats.

Please ensure the following rules are adhered to:

• Bring along your dog’s bed.

• Dogs must be house trained.

• Dogs are strictly forbidden to go on the furniture or on the bed.

• The dog owner must pick up after their dog has fouled and use the specific waste bin provided.

• The dog must be under control whilst staying at Collie Shepherd Huts.

• Under no circumstance must your dog be left unaccompanied in the property at any time.

• Dog owners must ensure their pet is free from fleas, ticks, lice, and other parasites before the holiday.

• Guests shall be liable for all damaged caused by his/her pet. A charge will be made for any additional cleaning required.

We cannot be held responsible for any incident or injury to a pet during their stay.

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the guests to make any such problem known to us the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation.

Unless this procedure is followed, no subsequent claim will be entertained. The property owner will make every endeavour to rectify any identified problems as soon as is reasonable possible.

Force majeure is on the side of Collie Shepherd Huts exists if the implementation of the agreement is entirely or partially, temporarily, or permanently, prevented due to circumstances which are beyond the control of Collie Shepherd Huts, including threat of war, staff strikes, blockades, fire, floods and other disruptions or events. We will, off course try to refund your holiday cost, if possible.

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made, and some things do change. The guests accepts that no refunds are available for such discrepancies.

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The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

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The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

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The property owner reserves the right to ask the guest and their party to leave the property, without refund, should the behaviour of the guest and/or their party be considered by the property owner to be unreasonable.

Collie Shepherd Huts reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Collie Shepherd Huts website.